How to Fix Zoom Error Code 10004

How to Fix Zoom Error Code 10004

Zoom has become one of the most popular video conferencing platforms, especially after the Covid-19 pandemic forced many people to work and study from home. However, users may sometimes encounter error code 10004 when trying to use Zoom. Here are some tips on how to fix this issue on different platforms.

Key Takeaways:

  • Error code 10004 on Zoom indicates the app failed to auto-update itself and needs to be manually updated.
  • On Windows, allow Zoom through firewall, clear cache and cookies, or reinstall Zoom to fix error 10004.
  • For Mac, delete Zoom cache files, allow Zoom in firewall, or reinstall Zoom to resolve error code 10004.
  • On iOS, update to the latest version of Zoom or delete and reinstall the app to fix error 10004.
  • Check Zoom’s server status, restart your device, or upgrade your OS if above steps don’t work.

Zoom’s popularity has steadily grown over the past few years. However, as its user base expands, some people inevitably encounter issues like error code 10004. This error occurs because of problems auto-updating the Zoom desktop client or mobile app.

Let’s explore what causes error code 10004 on Zoom and how to fix it on Windows, Mac, and iOS devices.

What Causes Error Code 10004 on Zoom?

The 10004 error code on Zoom appears when:

  • The Zoom app fails to automatically update itself to the latest version.
  • Your device cannot communicate with Zoom’s servers to download updates.
  • You are using an outdated version of Zoom.

Old Zoom versions eventually become incompatible with the platform’s servers. When this happens, Zoom throws an error code 10004 indicating it could not self-update.

Network issues can also prevent your device from reaching Zoom’s update servers. Firewalls, antivirus software, VPNs, or proxy settings may block the Zoom client or app from accessing the servers.

How to Fix Error Code 10004 on Windows

Here are some ways to troubleshoot and fix error code 10004 on Zoom for Windows:

Allow Zoom Through Firewall

Your firewall settings may be blocking Zoom from accessing the internet to update itself.

Steps:

  1. Open Windows Defender Firewall.
  2. Click “Allow an app through firewall”.
  3. Enable “Zoom” on both private and public networks.
  4. Try using Zoom to see if error 10004 persists.

Clear Zoom Cache and Cookies

Outdated cache and cookie files can sometimes disrupt the Zoom client.

To clear them:

  1. Close any open Zoom sessions.
  2. Press Windows + R, type %appdata%, and open the folder.
  3. Delete the contents of the Zoom folder.
  4. Launch Zoom and check if error 10004 is fixed.

Reinstall the Zoom Desktop Client

If the above steps don’t work, fully uninstalling and reinstalling the Zoom app often resolves persistent error code 10004 issues.

To reinstall Zoom:

  1. Uninstall the existing Zoom client from your Windows machine.
  2. Restart your device.
  3. Download and install the latest version of Zoom from the official website.
  4. Run Zoom and see if error 10004 has been resolved.

Fixing Error Code 10004 on Mac

Mac users may also encounter Zoom error 10004. Here is how to troubleshoot this problem on macOS:

Delete Zoom Cache Files

Like Windows, corrupted cache files can disrupt Zoom on Mac.

To delete the cache files:

  1. Quit any open Zoom sessions.
  2. Press Command + Shift + G and enter ~/Library/Caches/us.zoom.xos
  3. Move all files from this folder to trash.
  4. Relaunch Zoom to see if error 10004 persists.

Allow Zoom Through Firewall

Mac’s firewall may block Zoom from accessing the internet.

To allow Zoom in Mac firewall:

  1. Go to Apple menu > System Preferences > Security & Privacy.
  2. Click Firewall Options.
  3. Make sure Zoom is checked under “Allow apps to receive incoming connections”.
  4. Try using Zoom to see if the issue is resolved.

Reinstall Zoom

If you still get error 10004, fully removing and reinstalling Zoom generally fixes the problem.

To reinstall:

  1. Drag the Zoom app from Applications folder to trash.
  2. Restart your Mac.
  3. Download the latest Zoom client from zoom.us.
  4. Install Zoom and check if error 10004 is gone.

Fixing Zoom Error Code 10004 on iOS

The Zoom app on iPhones and iPads may show error 10004 due to similar reasons. Here is how to troubleshoot this issue on iOS:

Update to the Latest Zoom Version

An outdated version of Zoom is the most common cause of error 10004 on iOS.

To update Zoom:

  1. Open the App Store on your iPhone/iPad.
  2. Search for Zoom Cloud Meetings.
  3. If an update is available, tap Update.
  4. Once Zoom finishes updating, open it to see if error 10004 persists.

Delete and Reinstall Zoom

If the app is already up to date, deleting and reinstalling Zoom often resolves error code 10004:

  1. Delete the Zoom app from your iOS device.
  2. Restart your iPhone/iPad.
  3. Redownload and install Zoom from the App Store.
  4. Launch Zoom and check if error 10004 is fixed.

Other Ways to Fix Zoom Error Code 10004

Here are some additional troubleshooting steps if the above fixes don’t resolve Zoom error code 10004:

  • Check Zoom’s status page – servers may be down for maintenance.
  • Restart your device – rebooting can clear up temporary glitches.
  • Update your operating system – old OS versions may not support latest Zoom clients.
  • Contact Zoom support – they can further troubleshoot difficult error 10004 cases.

While frustrating, Zoom error code 10004 can typically be resolved using one of the above methods. With its widespread adoption for remote work and learning, resolving issues like error 10004 is key to keep your Zoom running smoothly.

Troubleshooting MethodWindowsMaciOS
Allow app through firewall
Clear cache/cookies
Delete cache files
Reinstall app
Update to latest version
Check Zoom server status
Restart device
Update operating system

Frequently Asked Questions about Zoom Error Code 10004

What is error code 10004 on Zoom?

Error code 10004 on Zoom indicates that the Zoom app failed to automatically update itself and needs to be manually updated. It appears when your device can’t reach Zoom’s update servers.

Why does Zoom show error code 10004 on Mac?

On Mac, error 10004 usually appears because of a firewall blocking access, corrupted cache files, or using an outdated Zoom client version. Allowing Zoom in firewall, deleting its cache, or reinstalling Zoom typically resolves this issue.

How do I fix error code 10004 on iOS?

Updating to the latest Zoom version from the App Store or deleting and reinstalling Zoom usually fixes error code 10004 on iOS. If issues persist, check Zoom’s server status, restart your iOS device, or update its operating system.

What causes the 10004 error code in Zoom?

The main causes of error 10004 in Zoom are the app failing to auto-update itself, network issues blocking access to Zoom’s servers, and using an old Zoom client version. An outdated operating system version can also sometimes cause this error.

How can I permanently fix error code 10004 on my Windows PC?

To permanently fix error code 10004 on Windows, it’s best to fully uninstall Zoom, restart your PC, install the latest Zoom client, and allow it through your firewall. This clears any corrupted files and ensures Zoom can auto-update itself going forward.

Key Takeaways:

  • Error code 10004 on Zoom appears when the app fails to auto-update itself and indicates the client needs to be manually updated.
  • Allowing Zoom through firewall, deleting cache, reinstalling Zoom app, and updating operating system are some ways to fix this issue.
  • On Windows, enable Zoom in firewall, clear cache/cookies, or reinstall Zoom client to resolve error 10004.
  • For Mac, delete Zoom cache files, allow in firewall, or reinstall Zoom to fix error code 10004.
  • On iOS, update Zoom to latest version or delete and reinstall the app to troubleshoot error 10004.

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